FREQUENTLY ASKED QUESTIONS

We dispatch from our shop on W Calla Road in Salem, OH and roll on the corridors that radiate out from here: I-80, SR-11, SR-14, SR-45, US-30, and I-76. Most of Columbiana County is under 45 minutes. Mahoning, Stark, and Carroll counties are typically under an hour. Trumbull runs under 1 hour 15 minutes. Portage is under 1 hour 30 minutes. Summit County is under 1 hour 45 minutes. Western PA (Lawrence, Mercer, Beaver) is under 2 hours. Call us with your location and we'll give you a hard ETA before the truck leaves.

Yes. We run 24/7/365 dispatch. The phone gets answered by a person who knows the trucks and the territory, not a call center reading from a script. After hours, calls route directly to the on-call technician so you're talking to someone who can roll, not someone who has to find someone who can roll.

We publish a call-out fee and a per-hose rate in writing before we start work. The total depends on how far we drive, how many hoses you need, and what fittings the job calls for. Call us with the basics — your location, the machine, and roughly how many hoses are down — and we'll quote you over the phone.

Keep this in mind: a blown hose on a $400/hour machine usually costs more in downtime than the repair itself. Getting the right truck on-site fast is the cheap part.

We cover a 100-mile radius from Salem, OH. That includes seven Ohio counties — Columbiana, Mahoning, Stark, Trumbull, Carroll, Portage, and Summit — plus Western Pennsylvania (Lawrence, Mercer, and Beaver counties). We cross the state line regularly; New Castle and Sharon, PA are under an hour from the shop. If you're near the edge of that radius, call us anyway. We'll tell you straight whether we're the right call or whether you're better off with someone closer.

These are the four fitting families you'll see on most North American hydraulic equipment. They are not interchangeable, and mixing them up is one of the most common causes of repeat leaks.

JIC (37° flare): metal-on-metal seal made by a 37-degree flare on the male tube mating against a matching seat in the female. Common, cheap, easy to identify. Sensitive to over-torque and vibration.

ORFS (O-Ring Face Seal): flat face on the male, with an O-ring seated in a groove, sealing against the flat face of the female. Preferred on high-vibration equipment because the O-ring takes the movement instead of the threads. Very leak-resistant when assembled correctly.

NPTF (tapered pipe thread): the threads themselves form the seal as they wedge together. Older standard, still everywhere on pumps, valves, and gauge ports. Needs thread sealant; never reuse the same fitting indefinitely.

SAE Code 61 / Code 62 flanges: four-bolt split flange connections used for large-bore, high-pressure runs (think loader main lines, excavator boom plumbing). Code 62 is the higher-pressure spec. The flange face seats against an O-ring; the bolts just hold the clamp.

We stock all four families on the trucks, in the sizes that match SAE 100R2, R12, and R15 hose.

We specialize strictly in high-pressure soft-line hose assemblies — that's the work we do well and it's all we do on-site. We don't rebuild cylinders, which is its own discipline involving seal kits, rod chrome work, and honing the barrel.

If your cylinder is the problem, we'll diagnose it on the truck and refer you to a qualified rebuild shop. We don't pretend to do work we don't do.

No, pump rebuilds aren't our specialty. We diagnose pump failures on-site — checking pressures, flow, and inlet conditions — and refer you to a shop that does pump work properly. Many failures that look like a bad pump turn out to be a collapsed suction hose or a contaminated line, which we can fix on the spot. We'll figure out which one you've got before sending you anywhere.

Our trucks carry hose from 3/16" through 2" inside diameter, in SAE 100R1 and 100R2 (single and double-wire braid) plus SAE 100R12 and 100R15 (four-wire and six-wire spiral) for high-pressure work up to 6,000 PSI. Every assembly is crimped on a Uniflex P 160 and proof-tested to SAE J517 before it leaves the truck.

Fittings inventory covers JIC, ORFS, NPTF, ORB (O-ring boss), BSPP, BSPT, JIS, metric DIN, and SAE Code 61 and Code 62 flanges. If your machine takes it, odds are we have it on the truck.

Yes on cards — Visa, MasterCard, American Express, and Discover, run on the truck before we leave. Net-30 terms are available for established fleet accounts on credit application. We also accept Government Purchase Cards (GPC) and we're registered in SAM.gov for federal contract work.

Yes. We carry general liability and commercial auto insurance, and a Certificate of Insurance (COI) is available on request — most large jobsites and vendor approval processes require one before you let an outside truck on the property. We're also SDVOSB certified (Service-Disabled Veteran-Owned Small Business) and registered in SAM.gov for federal work.

Every assembly we build gets proof-tested on the truck before it goes on the machine. If a fabrication defect — a bad crimp, a misseated fitting, an assembly mistake on our end — shows up within 30 days, we'll rebuild it at no charge.

Manufacturer warranties on the hose material itself run separately through the hose manufacturer and have their own terms. We can help you file those if something goes wrong with the raw stock.